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Welcome to Valcato Hosting

Welcome to your new website at Valcato Hosting! By now you should have received your welcome email containing your login details and information on getting started, if you have not please contact us.

Why am I seeing this page?

You are seeing this place holder page because you have not yet replaced it with your own homepage. This file is called index.html and can be found in the /public_html/ directory, you should delete it or replace it with your own index page.

Getting Started

We’ve got a handy guide that runs you through the first steps you should take when logging in to the Website Control Panel, things like setting up your first email address, enabling statistics and spam protection. Click here to read.

If you need help at any time login to the Account Control Panel and click “Get Support”.

Support Methods


The helpdesk is available 24 hours a day, 7 days a week via the Account Control Panel. This provides the fastest method of contacting our customer support team, and we are proud of our 2 hour average response time.

Live Chat

Similar to instant messaging, our Live Support allows you to talk directly to a member of our customer support team. There’s no software to download and you don’t need to register, just click “Live Support” at the top-right of the page.


If you would like to call us for help with a technical, billing or general enquiry we offer our innovative Callback Service for free phone support!


Our Knowledgebase contains over 80 articles with help on everything from creating a website to emailing yourself backups and much more besides. Your question may have already been answered.

Video Tutorials

These videos will show you exactly what to type and where to click. They are a great way to learn about our Website Control Panel.


The documentation covers every facet of the Website Control Panel. If you can do it, you’ll find it in our documentation.

Community Forums

Our friendly Community Forums are frequented by both staff and other customers who will be happy to answer any questions you have about your account, website or coding help.

Server Status

You can view current server status and live uptime figures via the Account Control Panel. Our servers are monitored from stations in the USA, Netherlands, UK, Singapore and Australia.

Service Notices

Information about scheduled maintenance and any problems which may be affecting service are posted to our service notices page. We recommend that all customers subscribe either to the RSS feed or email notifications, and also welcome potential customers to do the same.

Facebook and Twitter

News, maintenance notifications, and service outages are also posted to Facebook and Twitter. If you use either of those services, you might find it convenient to keep track of us there.